Shipping policy

At Xmoodz, we are committed to providing a smooth and reliable shipping experience for every customer.

This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders placed on our website are processed within:

1-3 business days

Processing time includes:

  • Order verification

  • Product preparation

  • Quality inspection

  • Packaging

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation with tracking information.

2. Shipping Methods and Delivery Times

We currently offer shipping to eligible locations.

United States Shipping

Processing Time:
1-3 business days

Transit Time:
5-10 business days

Estimated Total Delivery Time:
6-13 business days

Delivery times are estimates and may vary depending on your location, shipping carrier, and external circumstances.

3. Shipping Costs

Shipping costs are calculated during checkout based on:

  • Shipping destination

  • Order quantity

  • Available shipping methods

Any applicable shipping fees will be displayed before completing your purchase.

Xmoodz may offer free shipping promotions from time to time.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking information to become active.

If you have any questions regarding your shipment, please contact our customer support team.

5. Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Please carefully check:

  • Full name

  • Shipping address

  • Apartment or unit number

  • Contact information

Xmoodz is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping information provided by customers.

6. Shipping Delays

While we do our best to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Carrier delays

  • Holidays

  • Customs processing

  • Incorrect address information

  • Unexpected events

If your order is delayed, please contact us and we will assist you in checking the shipment status.

7. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please:

  • Check around your delivery location

  • Ask household members or neighbors

  • Contact your local shipping carrier

If you need further assistance, please contact Xmoodz customer support.

8. International Shipping

For international orders, delivery times may vary depending on the destination country and local shipping conditions.

Customers may be responsible for customs duties, taxes, or import fees required by their local authorities.

These charges are not controlled by Xmoodz.

9. Order Changes and Cancellation

If you need to update your shipping information or cancel an order, please contact us within:

24 hours after placing your order

Once an order has entered processing or has been shipped, changes or cancellations may not be possible.

Customers may request a return after receiving their order according to our Return and Refund Policy.

10. Contact Information

If you have any questions regarding shipping, please contact us:

Xmoodz

Email: info@xmoodz.com

Phone: +1 408-923-2310

Address:

2381 Zanker Rd Ste 110
San Jose, CA
USA

Thank you for shopping with Xmoodz.

We appreciate your support and are committed to providing a reliable delivery experience.