Refund policy

At Xmoodz, customer satisfaction is our top priority. We want every customer to have a positive shopping experience.

If you are not completely satisfied with your purchase, we are happy to assist you with a return or refund request according to the policy below.

1. Return Period

We accept returns within 30 days after the delivery date.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in original condition.

  • The item must include original packaging and tags.

  • The item must not show signs of wear, washing, damage, or alteration.

  • The item must be returned within the specified return period.

Items that do not meet these requirements may not be accepted.

2. How to Request a Return

To start a return request, please contact our customer support team:

Email: info@xmoodz.com

Please include the following information:

  • Order number

  • Customer name

  • Email address used for the order

  • Product details

  • Reason for return

Our team will review your request and provide return instructions.

Please do not send items back before receiving approval from Xmoodz.

3. Return Shipping Costs

For returns caused by personal preference, incorrect size selection, or change of mind:

  • Customers are responsible for return shipping costs.

For items that are damaged, defective, or incorrect:

  • Xmoodz will review the issue and provide an appropriate solution, including replacement or refund when applicable.

4. Refund Process

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved:

  • Your refund will be issued to the original payment method.

  • Refunds will be processed within 5-7 business days after approval.

  • Processing time may vary depending on your bank or payment provider.

Original shipping fees are non-refundable unless the item received is damaged, defective, or incorrect.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.

Please provide:

  • Order number

  • Description of the issue

  • Photos showing the problem

Our team will review your request and provide a suitable solution.

6. Exchanges

If you need a different size or style, please contact our customer support team.

We will do our best to assist you based on product availability.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been worn, washed, or damaged

  • Items without original tags or packaging

  • Items altered after delivery

  • Final sale items clearly marked as non-returnable

8. Order Cancellation

Orders can be cancelled within 24 hours after purchase, provided that the order has not entered processing or shipment.

Once an order has been shipped, cancellation requests cannot be accepted. Customers may request a return after receiving the order according to this policy.

9. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Xmoodz

Email: info@xmoodz.com

Phone: +1 408-923-2310

Address:

2381 Zanker Rd Ste 110
San Jose, CA
USA

Thank you for shopping with Xmoodz.

We appreciate your trust and are committed to providing a reliable and enjoyable shopping experience.